EMP Medical Services, Inc. We make it our business to care. Home Health Care Management
Home
Customer Service
Our Support services include:
EMP services are available 24 hours a day, 7 days a week. Our multi-lingual staff is ready to respond to emergencies, answer questions, trouble shoot and fill urgent orders. Customer Service is our top priority. Providing quality customer service is the responsibility of all staff.
Our unique surveying methods and follow-up programs ensure that protocols are working to deliver quality services. We recognize the challenges managed care organization face in discharge planning and fully understand that many times same day planning occurs.
24 hour availity
Customer Service
Utilization Management
Quality Management
Finance
Information Management
Utilization & Quality
Our Utilization and Quality Management programs promote the delivery of health care and services in an effective cost efficient manner. Our plan establishes a process that continually monitors and evaluates the adequacy and appropriateness of the deliver of health and services. The focus of the Utilizations and Quality Management programs works to prevent over and under utilization and inefficient use of resources.
Our Information Management Department works closely with all departments within the organization to produce valuable managerial reports. These reports are utilized by EMPs management staff to monitor progress and provide feedback to out health plan partners. Our state of the art software allows much flexibility and creativity in the customization of reports for our customers.
